Responsible Gaming

Responsible gaming is a set of principles and tools designed to help you enjoy online gambling as a form of entertainment while staying in control of your time, your spending, and your wellbeing. On bitstarzbet-au.com, operated for Australian players under the brand Bitstarz (Bitstarz), the focus is on keeping play conscious, affordable, and optional rather than a way to solve financial or personal problems.

If, at any point, gambling stops being fun, you should pause and use the safety tools described on this page. The responsible gaming team at Bitstarz is committed to providing information, practical limits, self-exclusion options, and direct support so that you can make informed decisions, seek help early, and protect yourself and your family.

Risk Awareness

Gambling always involves financial risk and uncertainty. For some people, this risk can lead to loss of control and gambling-related harm. Understanding early warning signs allows you to take action before problems escalate.

Signs of Potential Gambling Harm

• Increasing time and frequency: You gamble more often, for longer sessions, or late at night, and find it difficult to stop even when you plan to.
• Preoccupation with gambling: You think about the casino, previous bets, or upcoming games when you should be focusing on work, study, or family.
• Chasing losses: You increase your stakes or play longer specifically to recover money you have already lost.
• Spending beyond your budget: You use money needed for rent, bills, food, education, or other essentials to gamble.
• Borrowing or using credit: You borrow from family, friends, banks, or use credit cards and payday loans to continue gambling.
• Hiding gambling activity: You lie about how much time or money you spend, delete transaction history, or conceal bank statements.
• Emotional distress: You feel guilt, shame, anxiety, irritability, or depression connected with gambling, especially after a session.
• Impact on work or relationships: You are late or absent from work or study, or have conflicts with family and friends, because of gambling.
• Failed attempts to cut back: You try to reduce or stop gambling but repeatedly return to the same or higher levels of play.

Self-Assessment - Check Your Gambling Behaviour

Consider the following statements. Answer honestly "yes" or "no" for yourself:

• In the last 12 months, have you spent more time or money on gambling than you intended?
• Have you ever gambled with money that was meant for everyday living expenses or bills?
• Have you tried to win back money you lost by continuing to gamble or by increasing your bets?
• Have you felt guilty, ashamed, or stressed after gambling sessions?
• Have family members or friends expressed concern about your gambling?
• Have you hidden or downplayed the amount you gamble or the losses you incur?
• Do you feel restless or irritable when you try not to gamble?
• Do you rely on gambling wins to cover debts or solve financial problems?

If you answered "yes" to one or more of these questions, your gambling may be risky or harmful. You are strongly encouraged to apply the protection tools on your account, reduce or stop play, and contact the support services listed below, including Australian helplines.

Limits & Tools

Bitstarz provides configurable tools on bitstarzbet-au.com to help you manage how much time and money you spend. These tools are designed in line with international best practice for harm minimisation and are strongly recommended for all players, especially those in Australia using offshore services.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to cap the total amount you can deposit into your player account over specified periods. Once a limit is reached, no further deposits will be accepted until the period resets.

1. Access your account settings: Log in to your account at bitstarzbet-au.com. Go to the "Profile" or "Account" area and select the "Responsible Gaming" or "Limits" section.
2. Choose limit type: Select "Deposit Limits" and then choose the period you want to set:
   • Daily limit - maximum deposits permitted within a 24-hour period (e.g. AUD 50 per day).
   • Weekly limit - maximum deposits permitted Monday - Sunday or over any 7-day rolling period (e.g. AUD 200 per week).
   • Monthly limit - maximum deposits permitted during a calendar month (e.g. AUD 500 per month).
3. Enter your chosen amounts: Type the maximum amounts you can comfortably afford to lose, taking into account your income, living costs, and personal responsibilities. Do not rely on potential winnings when setting limits.
4. Confirm and save: Review your entries carefully and confirm to activate the limits. You may receive an on-screen confirmation and/or an e-mail summarising the changes.
5. Changes to limits: Lowering your deposit limits generally takes effect immediately or as soon as technically possible. Increasing or removing limits may be subject to a cooling-off period (for example, 24 hours or more) and additional confirmation to ensure this is a considered decision.

Important: Limits are a tool to support your self-control but do not guarantee the prevention of harm. You remain responsible for your gambling and for monitoring your financial situation.

Time Management - Session Timers and Reality Checks

Time-based tools help you track how long you have been playing and encourage regular breaks.

• Session timers: Within the "Responsible Gaming" section of your account, you may enable session timers that:
  • Prompt you when you have been logged in or playing for a pre-set period (e.g. 30, 60, or 120 minutes).
  • Show a summary of time spent, bets placed, and results for the current session.
  • Offer the option to log out or continue after reviewing the information.
• Reality checks: Pop-up messages may appear at defined intervals reminding you of your playing time and net result. You can adjust the interval to suit your needs (subject to minimum standards).

Always use these prompts to pause, assess whether you are still comfortable, and decide if you should stop for the day.

Short Breaks - "Time-Out" / Cooling-Off

If you feel the need for a short pause from gambling, you can activate a temporary break without closing your account.

1. Locate the Time-Out option: Log in and go to "Account" -> "Responsible Gaming" -> "Time-Out" or "Short Break".
2. Select the duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours (3 days)
   • or another available short-term option, if offered.
3. Confirm the break: Read the description of what Time-Out means (e.g. no deposits or wagers). Confirm your choice. You may receive an e-mail confirming the start and end date of the break.
4. During Time-Out: You will not be able to deposit or wager. Access to certain gaming areas may be restricted until the period ends.

A Time-Out is suitable when you recognise early signs of loss of control or wish to reassess your gambling habits in a low-risk way.

Self-Exclusion

Self-exclusion is a stronger measure designed for situations where you believe your gambling is causing harm or is likely to do so. By self-excluding, you formally request that your access to gambling services on bitstarzbet-au.com be blocked for a defined period or permanently.

How to Apply Self-Exclusion

1. Access the Self-Exclusion menu: Log in to your account and navigate to "Account" or "Profile". Select the "Responsible Gaming" section and then "Self-Exclusion" (or a similarly named option such as "Exclusion" or "Account Closure for Gambling Reasons").
2. Choose exclusion period: You can usually select from:
   • 6 months
   • 12 months
   • 2 - 5 years
   • Lifetime (permanent self-exclusion)

   For serious concerns, a minimum of 6 months is recommended, and a lifetime exclusion should be considered where problems have been severe or persistent.

3. Provide necessary information: You may be asked to confirm your identity, provide a reason (optional), and acknowledge that the exclusion is binding for the chosen period.
4. Confirm your decision: Carefully read the implications of self-exclusion as described on-screen, then confirm. You may receive confirmation by e-mail to the registered address.
5. Support-initiated exclusion: If you contact support via e-mail at [email protected] or live chat and clearly request self-exclusion, the responsible gaming team may activate an exclusion on your behalf after verifying your identity.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit, or place bets on your excluded account for the duration of the exclusion. Attempts to create additional accounts may lead to closure of all related accounts where detected.
• Marketing communications: Bitstarz will take reasonable steps to stop sending you promotional materials related to gambling for the duration of your self-exclusion.
• Existing balance: Where legally and technically possible, any remaining real-money balance may be returned to you in accordance with the site's general terms and conditions and anti-money laundering requirements. In some circumstances (for example, where verification is incomplete or there are regulatory restrictions), withdrawals may be subject to additional checks.
• Unsettled bets and bonuses: Wagers already placed before self-exclusion are usually settled in the normal way. Access to bonuses, promotions, and loyalty programs will be suspended or cancelled in line with promotional terms.
• Re-opening your account: For fixed-term exclusions, access will not be restored before the minimum period ends. In some cases, you may need to submit a formal request to reactivate your account once the exclusion expires, and cooling-off periods or further checks may apply. Lifetime self-exclusions are generally not reversible.

Important notice: While Bitstarz takes reasonable steps to enforce self-exclusions on its own platform, no system is completely foolproof. It is your responsibility to also use external blocking tools, seek professional support, and avoid accessing other gambling operators, especially where these are not licensed to provide services to residents of your jurisdiction.

For any questions or to request self-exclusion manually, contact the support team at [email protected].

Support Resources

Bitstarz strongly encourages players to make use of independent support services, especially in Australia where specialist gambling help is available free of charge. All professional support services listed below are independent from Bitstarz and can provide confidential counselling, advice, and referral.

Local Support for Australia

• Gambling Help Online (Australia-wide)
  Website: gamblinghelponline.org.au
  Contact: 24/7 online counselling and e-mail support
  Services: Free, confidential counselling, self-help tools, information for gamblers and their families.
  Languages: English, with access to interpreter services on request.
• National Gambling Helpline (Australia via Lifeline and state services)
  Phone (typical state-based examples):
  • QLD/NT: 1800 858 858 (Gambling Helpline - 24/7)
  • NSW: 1800 858 858 (Gambling Help NSW - 24/7)
  • VIC: 1800 858 858 (Gambler's Help - 24/7)
  • SA: 1800 858 858 (Gambling Help Services - 24/7)
  • WA: 1800 858 858 (Gambling Help WA - 24/7)
  • TAS: 1800 858 858 (Gambling Support Program - 24/7)
  • ACT: 1800 858 858 (ACT Gambling Helpline - 24/7)
  Languages: English, with access to the Translating and Interpreting Service (TIS National) on request.
• Lifeline Australia
  Phone: 13 11 14 (24/7 crisis support and suicide prevention)
  Website: lifeline.org.au
  Services: Crisis support for emotional distress, which may include gambling-related issues.
• Beyond Blue
  Phone: 1300 22 4636 (24/7)
  Website: beyondblue.org.au
  Services: Support for anxiety, depression, and related mental health issues that may be associated with gambling harm.

These services operate independently of Bitstarz. Calling them does not affect your relationship with the casino and will not be disclosed to the operator.

International Support Organisations

National Self-Exclusion Schemes (Examples)

Some countries operate centralised self-exclusion registers that apply across multiple licensed operators. If you are travelling or residing in those jurisdictions, you may consider registering there as an additional layer of protection:

• United Kingdom - GamStop
  Website: gamstop.co.uk
  Scope: Free national self-exclusion scheme for UK-licensed online gambling sites; exclusions typically available for 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: Information available via the Spanish Directorate General for the Regulation of Gambling (DGOJ): ordenacionjuego.es
  Scope: National register that prevents access to licensed gambling venues and websites in Spain.
• Other jurisdictions: Many countries and regions (e.g. some EU Member States and Canadian provinces) operate their own exclusion registers. When gambling from outside Australia, you are encouraged to seek local advice and use any available schemes.

Blocking and Filtering Software

To support your decision to stop or reduce gambling, especially on offshore sites, you can use third-party blocking applications and tools:

• Gamban - Blocking software that prevents access to gambling websites and apps on devices where it is installed.
  Website: gamban.com
• BetBlocker - Free blocking software that allows you to restrict access to a large number of gambling websites for specified periods.
  Website: betblocker.org
• General parental controls and filters - Use built-in device controls, router-level filters, and app store restrictions to limit access to gambling content, particularly on shared devices.

Family and Affected Others

Gambling problems often affect partners, children, and other family members. Many support services provide dedicated assistance for affected others, such as counselling, information on financial protection, and peer-based forums or online chats. See the "Help for Family" section below for more detailed guidance.

Confidentiality: Most helplines, online counselling services, and support organisations operate under strict confidentiality policies and will not share your information without your consent, except where required by law or in serious risk-of-harm situations. Seeking professional help will not be disclosed to Bitstarz or affect your access to non-gambling services.

Help for Family

If someone close to you is experiencing gambling problems, you may feel worried, angry, or unsure how to respond. It is important to protect your own wellbeing while encouraging your loved one to seek help.

How to Talk to a Person with Gambling Problems

• Choose an appropriate time and place: Speak when both of you are calm, in a private setting without distractions or immediate financial stress.
• Use non-judgmental language: Focus on behaviours and impacts rather than personal blame. For example, "I'm worried because the bills have not been paid" rather than "You are irresponsible."
• Express concern and support: Explain that you care about their wellbeing and that gambling harm is a recognised health issue, not a personal failure.
• Encourage professional help: Suggest contacting an Australian helpline (e.g. 1800 858 858 or gamblinghelponline.org.au) or a counsellor experienced in gambling issues.
• Set clear boundaries: Decide what you can and cannot do (for example, not lending money to pay gambling debts, or insisting that household finances are transparent).

Support Resources for Families and Friends

• Gambling Help Online - For Families and Friends
  Website: gamblinghelponline.org.au/families-friends
  Services: Articles, forums, and online counselling tailored to affected others.
• Australian State-based Gambling Help Services
  Many state services linked to 1800 858 858 provide free counselling for partners and family members as well as the person who gambles.
• GamAnon (Gamblers Anonymous Family Groups)
  Website: gam-anon.org
  Services: Peer-support meetings and online resources for family members and friends of people with gambling problems.
• Online forums and chats: Many international services (such as Gambling Therapy) and local Australian services host moderated forums where you can share experiences anonymously.

Recommended Next Steps for Families

• Seek professional advice: Contact a gambling helpline, psychologist, or psychotherapist with experience in addiction to develop a plan for safety (emotional and financial) and recovery.
• Protect your finances: Consider separating bank accounts, changing passwords, limiting shared access to credit cards, and seeking financial counselling if debts have accumulated.
• Encourage self-exclusion and blocking: Support your loved one in self-excluding from gambling sites, including bitstarzbet-au.com, and in installing blocking software on relevant devices.
• Look after yourself: Engage in your own counselling, peer support groups, and self-care activities to manage stress and avoid burnout.

Bitstarz cannot provide family therapy or financial advice, but it recognises the impact of gambling harm on families and encourages affected others to seek independent, professional support.

Operator's Commitment

Bitstarz, operated on the domain bitstarzbet-au.com by Dama N.V. (registered at Scharlooweg 39, Willemstad, Curaçao, under registration number 152125 and operating under e-gaming licence 8048/JAZ2020-013), is committed to promoting responsible gambling and to reducing the risk of harm to its customers, including those located in Australia accessing services from offshore.

Internal Risk-Check Procedures

Within the limits of applicable law and technology, Bitstarz may implement the following internal measures:

• Behavioural monitoring: Analysis of account activity for indicators that may suggest elevated risk, such as very frequent deposits, sudden significant increases in stakes, long continuous sessions, repeated attempts to deposit after failures, or use of multiple payment methods via Friolion Limited or other processors.
• Automated warnings and prompts: Display of on-screen messages reminding players of time spent, net losses, and availability of limits or self-exclusion when certain thresholds or patterns are detected.
• Temporary restrictions: In response to clearly risky behaviour or where required by licence conditions (including evolving requirements under the Curaçao Gaming Control Board framework), Bitstarz may apply temporary restrictions, such as limits on deposits or cooling-off periods, while assessing the situation.
• Age and identity verification: Procedures to prevent access by minors and to verify identity before allowing withdrawals, in accordance with anti-money laundering and know-your-customer requirements.

When Support May Contact You

Subject to privacy and data protection laws, the responsible gaming or customer support team may proactively contact you in the following circumstances:

• Repeated high-risk patterns: Where your play history shows persistent indicators of potential harm (for example, multiple large deposits in a short period, frequent failed deposit attempts, or prolonged continuous play).
• Direct expressions of distress: If you contact support and express emotional distress, mention financial hardship, or indicate loss of control over gambling.
• Requests for limits or exclusion: When you enquire about or attempt to modify limits, close your account, or self-exclude, support may provide additional information about responsible gambling tools and external help.

In such cases, Bitstarz staff may:

• Inform you about available tools, including deposit limits, Time-Outs, and self-exclusion.
• Encourage you to contact independent support services, including Australian helplines.
• Apply or recommend account restrictions where appropriate, in line with internal policies and legal requirements.

Limitation of responsibility: While Bitstarz endeavours to detect risk and intervene where possible, no system can identify all instances of harmful gambling. Ultimately, you are responsible for your gambling decisions. This page does not constitute financial or therapeutic advice. For diagnosis and treatment of gambling disorder or related conditions, you must consult qualified professionals.

Updates

Responsible gambling practices, legal requirements, and internal policies may change over time, including as a result of updates to Curaçao's regulatory framework, Australian legal developments relating to offshore online gambling, and industry best practice.

• Notification methods: Updates to this Responsible Gaming page or relevant policies may be communicated by:
  • Publishing a revised version of the page on bitstarzbet-au.com.
  • Displaying prominent banners or notices within your account area and/or on key pages of the website.
  • Sending e-mail notifications to the address registered on your account (for material changes that significantly affect your rights or obligations).
• Player responsibility: It is your responsibility to regularly review this page and any related terms and conditions to ensure you are familiar with the most recent information and tools available.

Last updated: 6 November 2025 (with policies intended to remain in force or be further strengthened through at least 2026, subject to future legal and regulatory changes).

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance, or would like to provide feedback on the tools available on bitstarzbet-au.com, you can contact the operator using the details below.

Responsible Gaming Contacts

• E-mail - Responsible Gaming & Support: [email protected]
  Use this address to:
  • Request information about limits, Time-Outs, or self-exclusion.
  • Ask for help in applying or adjusting responsible gambling tools to your account.
  • Report concerns about your own gambling or that of a person you believe may be using your account.
• E-mail - General Information: [email protected]
  For general questions about the service, corporate information about Dama N.V. or its payment processing subsidiary Friolion Limited, and non-urgent enquiries.

Telephone contact for a dedicated responsible gaming department is not currently specified. For urgent emotional or crisis support, especially in Australia, you should contact national helplines such as 1800 858 858 (Gambling Help) or 13 11 14 (Lifeline) directly.

Feedback and Self-Control Request Form

Bitstarz may provide an online contact or feedback form within the "Responsible Gaming" or "Contact Us" section of bitstarzbet-au.com. Where available, you can use this form to:

• Submit a confidential request for review of your gambling behaviour and receive guidance on appropriate tools.
• Ask the operator to lower your deposit limits or apply a Time-Out or self-exclusion to your account.
• Provide feedback on how responsible gaming measures can be improved.

If an online form is not accessible, or if you prefer direct communication, please send a detailed e-mail to [email protected] including your registered name, username, and a clear description of the assistance you are seeking. The responsible gaming team will respond as soon as reasonably practicable.

Important disclaimer for Australian users: Bitstarz operates under a Curaçao e-gaming licence and is not licensed by Australian state or territory regulators. Offshore online gambling may not provide the same level of consumer protection as locally licensed services. You are strongly encouraged to use Australian support and counselling services in addition to any tools provided on this site.